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Bench is charging people for services they already paid for, some customers say
Bench customers say they're being required to pay for services they already paid for. Bench's new owners deny it.
Another customer, who requested anonymity, was shocked to learn they needed to renew their subscription to get accounting books completed when they paid for that service two years ago, according to correspondence seen by TechCrunch. Multiple Bench customers previously told TechCrunch that Employer.com had also sent them notices intended to get them to click on a consent button that had them foregoing refunds on prepaid services. The fintech’s abrupt collapse was caused by a lack of liquidity after its main creditor, the National Bank of Canada, declined to lend it an additional $7.7 million in December 2024.
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