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Best Buy is laying off more employees as it reckons with falling sales
Best Buy pulls back on in-home salespeople.
Best Buy carried out another round of layoffs and job restructurings last week, with the company cutting some of its sales staff and reducing the pay for others, according to current and former employees who spoke with The Verge. Best Buy has been drastically restructuring in recent months, responding to factors like falling sales after the pandemic spiked consumer electronics spending. The retailer is also getting out of physical media sales, retreating from the Samsung authorized repair program, and starting to use generative AI for customer troubleshooting and order support.
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