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Better health conversations: Research on a "wayfinding" AI agent based on Gemini
Towards better health conversations: Research insights on a “wayfinding” AI agent based on Gemini September 25, 2025 Mike Schaekermann, Research Scientist, and Rory Sayres, Researcher, Google Research We share user insights from a novel research AI agent that helps people find their way to better health information through proactive conversational guidance, goal understanding, and tailored conversations. The ability to find clear, relevant, and personalized health information is a cornerstone of empowerment for medical patients.
These participants made up a diverse group and asked health questions on a wide range of topics (e.g., rib pain, vertigo, consistent and unexplained weight gain, tinnitus and surgery; more details in the paper). However, the effectiveness of this clarifying question–based approach depends heavily on the execution — engagement drops if questions are poorly formulated, irrelevant, or buried within long paragraphs of text where they are easily missed. We would like to thank Yuexing Hao, Abbi Ward, Amy Wang, Beverly Freeman, Serena Zhan, Diego Ardila, Jimmy Li, I-Ching Lee, Anna Iurchenko, Siyi Kou, Kartikeya Badola, Jimmy Hu, Bhawesh Kumar, Keith Johnson, Supriya Vijay, Justin Krogue, Avinatan Hassidim, Yossi Matias, Dale Webster, Sunny Virmani, Yun Liu, Quang Duong, Fereshteh Mahvar, Laura Vardoulakis, Tiffany Guo, and Meredith Ringel Morris for contributing or reviewing this work.
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