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Beware phony IT calls after Co-op and M&S hacks, says UK cyber centre
The NCSC urges firms to check IT help desk "password reset processes" as hackers target retailers.
Now the NCSC, the government agency responsible for cyber security, has issued guidance to organisations urging them to review their IT help desk "password reset processes" to reduce their chances of getting hacked. Criminals use social engineering techniques to get people to trust them when they call or text pretending to be from a company's IT help desk - ultimately tricking employees into handing over their log in passwords and security codes. In the past two years these disparate hackers, in their teens or early twenties, have coordinated and planned attacks on Discord and Telegram to breach dozens of companies and steal or scramble data to extort their victims.
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