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Bi-directional accountability: A leadership shift most organizations avoid
Most organizations enforce one-way accountability. The CBC framework flips that, making commitments mutual, visible, and enforceable. In CBC, ambiguity is a leadership failure, and credibility comes from delivering results — not titles.
Teams are held to deadlines, deliverables, and performance metrics, while leaders enjoy a looser standard — insulated by hierarchy, vague commitments, and plausible deniability. And consequences apply in both directions: operationally, through renegotiation or escalation; and reputationally, through loss of trust and diminished influence in a meritocracy. This will slow us down really means “I don’t want to be pinned down.” We need to trust each other, not sign contracts is code for “I prefer commitments I can’t be held to.” This feels like we’re inviting conflict is a fear of exposing leadership weaknesses.
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