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BigPanda launches generative AI tool designed specifically for ITOps

BigPanda is adding a generative AI layer to its IT operations trouble shooting product to help identify and solve problems more quickly.

“The out-of-the box LLMs have been trained on a huge amount of data, and they’re really good actually as generalists in all of the operational fields we look at – infrastructure, network, application development, everything there. “So if you ask it about a certain HP blade server with this error code, it’s pretty good at putting that together, and we use that for a lot of the event traffic.” Of course it has to be more than that or a human engineer could simply look this up in Google Search. That’s a lot of technical jargon, but basically it means it looks at system-level information, organizational data and human interactions to deliver a response to help engineers solve the problem.

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