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Bland AI scores $16M to automate enterprise phone calls with agents
Bland AI has emphasized its platform is intended for controlled enterprise environments rather than personal interactions.
On X (formerly known as Twitter), the company posted a video previewing its technology and asserting it “does all of this without hallucination.” This refers to the common generative AI issue of models making up information without regard for factual accuracy. An article published by Wired magazine( where my wife works as global editorial director) dated June 28, 2024, highlighted the controversy surrounding the platform’s ability to create AI agents that can convincingly mimic human interactions. Jen Caltrider, director of the Mozilla Foundation’s Privacy Not Included research hub, has expressed that it is “absolutely not ethical” for an AI chatbot to mislead users into thinking it is human, as this could make individuals more susceptible to manipulation.
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