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Booking.com misleading customers with fake discounts, incomplete prices: Consumers Assoc.
Booking.com and Agoda.com, both parts of Booking, continue to mislead consumers with fake discounts, incomplete prices, and fake scarcity, the Consumentenbond said on Monday. The consumers’ association already alerted Booking to these violations in 2020 and the accommodation platform had promised improvement.
They found that both booking sites advertise prices without including unavoidable taxes and service charges. “Furthermore, Agoda’s lowest price guarantee appears to have all kinds of conditions attached to it that cannot be found on the site. “These are deliberate tricks to give consumers the feeling that they have found a good deal and have to decide quickly.
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