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Bret Taylor’s customer service AI startup just raised $175M
Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the startup at $4.5 billion.
Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. But Sierra claims its tech is less susceptible to hallucinations, the made-up facts AI models occasionally spew. Greenoaks Capital led the round, which brings Sierra’s total raised to $285 million, per Crunchbase.
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