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Bret Taylor’s Sierra raises $350M at a $10B valuation
Customer service AI agent startup Sierra claims to have hundreds of customers including SoFi, Ramp and Brex, among others.
Sierra, which helps enterprises build customer service AI agents, announced it raised a$350 million funding round on Thursday. Earlier this week, in fact, Taylor announced that Sierra is launching its second year of its so-called APX program, a rotational opportunity for recent technical graduates that directly mirrors the Google program that launched both Taylor’s and co-founder Clay Bavor’s careers two decades ago. The hiring announcement stands out in what has become an increasingly tough job market, particularly as companies assess the power of AI technologies like those Sierra is selling and their potential impact on workforce needs.
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