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BT customers unknowingly charged for Xbox Game Pass

Customers tell the BBC of "worrying" fees added to their monthly bills without their consent.

But one person discovered the extra charge as recently as Tuesday, while the BBC has found examples of people complaining about the problem as far back as October 2023. As well as finding out through checking their bills, some customers discovered the error after receiving an email which thanked them for activating their subscription - making it sound like they had done it themselves. If you are reading this page and can't see the form you will need to visit the mobile version of the BBC website to submit your question or comment or you can email us at HaveYourSay@bbc.co.uk.

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