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BT to refund EE & Plusnet customers over exit fees

The telecoms giant did not provide clear details of contract lengths and exit fees to customers.

BT must issue refunds to customers for failing to provide clear information before they signed up to services from EE & Plusnet, which the firm owns. "We apologise for any inconvenience caused and have taken steps to proactively contact affected customers and arrange for them to receive the information and be refunded where applicable," said a spokesperson. The original fine was reduced by 30% "as a result of BT’s admission of liability and agreement to settle the case," said Ofcom.

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