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Call Centers Using AI To 'Whiten' Indian Accents
The world's biggest call center company is using artificial intelligence to "neutralise" Indian accents for Western customers. From a report: Teleperformance said it was applying real-time AI software on phone calls in order to increase "human empathy" between two people on the phone. The French com...
The world's biggest call center company is using artificial intelligence to"neutralise" Indian accents for Western customers. It is using software from Sanas, an American company that says the system helps "build a more understanding world" and reduces miscommunication. The company also says it means call center workers are less likely to be abused and customers are less likely to demand to speak to a supervisor.
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