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Can't upgrade to Windows 11? These are my 4 most powerful troubleshooting secrets


If a Windows upgrade has ever gone sideways on you, you know how vague and unhelpful the error messages can be. Here are my go-to troubleshooting tricks when that happens.

SvetaZi/iStock/Getty Images PlusWhen Windows decides that it isn't interested in completing an upgrade, it can be maddeningly unhelpful, spitting out error codes and cryptic messages that can leave even experts scratching their heads. Over the years, I've had a lot of practice with this sort of thing, including hundreds of email sessions with readers trying to figure out why their upgrade isn't working. The error code, 0xC1900209, is listed in this detailed support document: "The user has chosen to cancel because the system does not pass the compat scan to install the update."

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