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Capital One builds agentic AI to supercharge auto sales
Capital One's head of AI foundations explained at VB Transform on how the bank patterned its AI agents after itself.
Capital One, which opened a new lounge in New York’s JFK Airport, offers a very popular credit card for travel points. Naphade and Capital One’s team of applied researchers, engineers and data scientists used methods like model distillation for more efficient architectures. In terms of data, Naphade said his team had undergone several “iterations of experimentation, testing, evaluation, human in the loop and all the right guardrails” before releasing its AI applications.
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