Get the latest tech news
Carta is making it too difficult to cancel subscriptions, some founders say
Cap table management firm Carta is under fire from some founders who say cancelling their subscriptions is too hard.
“Customers can fully cancel their subscription directly in the software by clicking a few buttons or by sending us an email,” said AngelList’s Sumukh Sridhara, the Founder Products Lead. There is no requirement to book an appointment or attend a cancellation meeting (that is not a standard industry practice),” Alison Gonzalez, VP of Marketing at Pulley, said. Another screenshot shared exclusively with TechCrunch shows a meeting about renewal pricing (not cancelling) being available only at one highly inconvenient time this month: 6:00AM on the day after Christmas, December 26th.
Or read this on TechCrunch
