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CenturyLink left users with no service for two months, then billed them $239
Yet again, CenturyLink failed to fix a long outage until Ars emailed the company.
CenturyLink customer Kirstin Appel and her husband live in Banks, a city with fewer than 2,000 residents in Oregon's Tualatin Valley. The service was only fixed after Ars contacted CenturyLink, and Appel had to spend hours chatting with the company's support to get bill credits. In yet another case we wrote about last year, CenturyLink left 86-year-old Minnesota resident Helen Marie Plourde without home Internet and phone service for over a month.
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