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Character.AI put in new underage guardrails after a teen's suicide. His mother says that's not enough.
The lawsuit against Character.AI underscores the risks AI chatbots pose to minors, sparking demands for better moderation and transparency.
"If we don't really know the risks that exist for this field, we cannot really implement good protection or precautions for children," said Yaman Yu, a researcher at the University of Illinois who has studied how teens use generative AI. Matthew Bergman, an attorney representing plaintiffs in the Garcia and Texas cases, said that making chatbots seem like real humans is part of how Character.AI increases its engagement, so it wouldn't be incentivized to reduce that effect. They're primarily pushing for the passage of the Kids Online Safety Act, which would require social media companies to take a "duty of care" toward preventing harm and reducing addiction.
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