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Class-action lawsuit accuses HP of monopolizing aftermarket ink cartridges
Lawyers representing plaintiffs have rejected one of HP's arguments against a class-action lawsuit filed in January. HP has long been criticized by customers for repeatedly blocking the...
Legal battles have arisen over its customer policies, with recent arguments focusing on whether consumers knowingly agree to exclusively purchase HP ink when buying one of the company's printers. The case revolves around the validity of the company's razor-and-blade strategy, where it sells relatively inexpensive printers and profits from expensive replacement ink, effectively locking customers in. It has had to compensate customers in multiple countries, faced criticism for allegedly disabling scanning and faxing functions when ink runs low, and been accused of installing its printer app onto all Windows PCs without consent.
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