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Close the loop: analytics that teach your chatbot to fix itself

Many chatbots stall for the same reason. Unanswered questions build up and nothing changes. Learn how to capture every miss as a signal, turn real gaps into small updates, and run a weekly improvement loop that delivers results without bigger models.

Capture the user message, the decision the assistant made, the sources it consulted, the final answer, and any fallback it used. Guardrails check if the request fits the product remit, block harmful or restricted topics, detect and mask personal data and secrets, enforce compliance and permissions for actions, and nudge output quality with citation and tone requirements. Stakeholders can point to specific changes shipped that week and the effect on top clusters.

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