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Comcast president bemoans broadband customer losses: “We are not winning” | Exec says lack of "price transparency and predictability" drove customers away.
Exec says lack of “price transparency and predictability” drove customers away.
But after reporting a net loss of 183,000 residential broadband customers in Q1 2025, Comcast President Mike Cavanagh said the company isn't "winning in the marketplace" during an earnings call today. While customers often have few viable options for broadband and the availability of alternatives varies widely by location, Comcast faces competition from fiber and fixed wireless ISPs. The Federal Communications Commission voted last year to require cable and satellite TV companies to start advertising "all-in" prices instead of using hidden fees to conceal the full cost of video service.
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