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Companies Are Outsourcing Job Interviews to AI. What Could Go Wrong?


Human resources is getting much less human

According to a recent survey by Indeed Canada, 87 percent of HR personnel are currently using AI-powered systems and tools at different stages of the hiring funnel, from generating job descriptions to scanning résumés, conducting background checks, and interviewing candidates. For example, forty-year-old Derek Mobley, who is Black and lives with depression and anxiety, has taken HR tech giant Workday to court, accusing its AI-driven applicant-screening tool of repeatedly rejecting him for more than a hundred jobs and alleging discrimination based on race, age, and disability. Jodi Kovitz, chief executive officer of Ontario’s Human Resource Professionals Association, argues that bots lack the necessary emotional intelligence, judgment, and critical thinking skills to gauge nuanced indicators of leadership potential.

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