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Company apologizes after AI support agent invents policy that causes user uproar

Frustrated software developer believed AI-generated message came from human support rep.

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. For companies deploying these systems in customer-facing roles without human oversight, the consequences can be immediate and costly: frustrated customers, damaged trust, and, in Cursor's case, potentially canceled subscriptions. The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a remote dev box, Cursor sessions were unexpectedly terminated.

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