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Complaints Raised Over UK Broadband ISP Onestream’s NordVPN Offer UPDATE

Customers of Hampshire-based UK ISP Onestream, which sells broadband packages using Openreach’s national full fibre network, have criticised the provider afte

Customers of Hampshire-based UK ISP Onestream, which sells broadband packages using Openreach ’s national full fibre network, have criticised the provider after they claim to have been automatically opted-in to take a service from VPN firm NordVPN that indicated they could be charged an extra £4.95 per month if they don’t opt out. ISPreview’s readers will note that we covered this announcement last week ( here), although the press release didn’t include any solid details on either the “ discounted rate ” that customers were to be offered for NordVPN or how its implementation would be handled. As the language in Onestream’s official response doesn’t completely clear up some of the confusion, we then asked the provider to clarify – twice – whether customers who see the email but do nothing (i.e. ignore or overlook it) will ever face any charge(s) for the service after the first 30-days have passed.

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