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Computers make mistakes and AI will make things worse — the law must recognize that
A tragic scandal at the UK Post Office highlights the need for legal change, especially as organizations embrace artificial intelligence to enhance decision-making.
In some cases, the Horizon IT system told members of staff that they were not depositing enough money at the end of a day’s trading, leading to the ‘loss’ of thousands of pounds every night. Sandra Wachter, a researcher in AI at the University of Oxford, UK, says that tools exist that can explain how automated systems make decisions, without revealing everything about how an algorithm works. Complex IT systems using AI are increasingly making decisions that affect lives and livelihoods, from banking and finance to medical diagnoses, and from criminal justice to self-driving cars.
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