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Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI
If you've ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, helpdesk staff are often busy assisting
Serban, who joined Rippling after it acquired his coding security startup Fuzzbuzz in 2023, saw an opportunity to automate many of the helpdesk’s basic tasks with AI, from resetting passwords to granting access to apps like Figma and Miro, and routine troubleshooting. He left Rippling last year to found Console, a startup on a mission to help IT teams reduce mundane, repetitive tasks, thereby freeing up time for helpdesk professionals to work on more strategic and sophisticated projects. Vince Hankes, a partner at Thrive, said that the firm, which has backed many of the leading AI companies, including OpenAI, Cursor, and ElevenLabs, has had a thesis about artificial intelligence’s potential to assist with IT tasks since ChatGPT was first released in the fall of 2022.
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