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Contractors See Personal Data When Reviewing User Chats With Meta's AI
Meta, like many tech companies, uses gig workers to review real user chats with its AI chatbot to improve the system.
One contractor who worked on an Alignerr-run project called Omni, which aimed to improve retention and engagement on Meta's AI Studio, told Business Insider that some users were sharing intimate information with the chatbot, including selfies and explicit photos. The stakes are high should personal data shared with chatbots fall into the wrong hands, because it "opens the door to manipulation, fraud, and other misuse," Miranda Bogen, the director of the AI Governance Lab at the Center for Democracy and Technology, a nonprofit focusing on digital rights and privacy, told Business Insider. Sara Marcucci, the founder of AI + Planetary Justice Alliance, a global collective of researchers and activists, said Business Insider's reporting on contractors seeing personal information "suggests that data minimization, redaction, and user control remain uneven and poorly enforced across the industry."
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