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Corporate AI adoption may be leveling off, according to Ramp data
A healthy chunk of corporate America has eagerly embraced AI, betting that the tech will bring heretofore unrealizable productivity gains. But adoption may be leveling off, according to transaction data from fintech company Ramp.
A healthy chunk of corporate America has eagerly embraced AI, betting the tech will bring unrealizable productivity gains. Moreover, because the index identifies AI products and services using merchant name and line-item details, it likely misses spend lumped into other cost centers. Last month, Klarna, which said it would work to replace hundreds of support agents with AI, was forced to hire some workers back after the company’s cuts led to “lower quality” customer service.
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