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Cowboys and Drones: two modes of operation for small business

Everything that gets done is either done by a system or by a person. Systems are operated by drones.

Each person does some tiny part, the entire process is probably much longer and more frustrating than it needs to be, but it probably eventually works. By contrast, a dedicated and smart person can often seem to achieve the same thing at a much lower cost (time, money, frustration, everything). But sometimes you need to take a step back and trust that the system you built will do its job, and trying to jump in to speed things up will only make everything worse.

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