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Cursor AI's Own Support Bot Hallucinated Its Usage Policy


Cursor AI users recently encountered an ironic AI failure when the platform's support bot falsely claimed a non-existent login restriction policy. Co-founder Michael Truell apologized for the issue, clarified that no such policy exists, and attributed the mishap to AI hallucination and a session man...

Co-founder Michael Truell apologized for the issue, clarified that no such policy exists, and attributed the mishap to AI hallucination and a session management bug. Some folks who inquired about the inability to maintain multiple logins for the subscription service across different machines received a reply from the company's support email indicating this was expected behavior. In an effort to placate annoyed users this week, Michael Truell co-founder of Cursor creator Anysphere, published a note to Reddit to apologize for the snafu.

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Cursor AI's own support bot hallucinated its usage policy

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