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CVS tries to juice app signups with cabinet unlocking feature
In addition to providing health and medication tools, the new CVS Health app could address an all-too familiar shopping gripe.
One way the CVS Health app can expedite the store experience is by letting select users access products behind those clear plastic panels through their phones, without asking for assistance from an employee. For any irritated customer who has been delayed by the clear plastic cage, or for any busy store employee called away just for their keys, the addition of a mobile tool for accessing locked cabinets sounds like a welcome idea. Tilak Mandadi, executive vice president at CVS Health, told The Wall Street Journal that the pilot program has gone well so far, and the company's next step will be expanding the feature to 10-15 stores.
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