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Debugging Hetzner: Uncovering failures with powerstat, sensors, and dmidecode
About a year ago, Hetzner launched the AX162 server line. It offered better price / performance than its predecessor, AX161. We were very excited to adopt it, but we soon encountered serious reliability issues. We observed that the new servers had 16 times higher annual failure rates.
Commands like lshw and dmidecode are useful to gather information regarding hardware parts, including model and serial numbers. We submitted a detailed support ticket with the additional data on power limiting and annualized failure rates. Hetzner didn’t confirm or deny the possibility of power limiting but informed us that they had identified a defect in a batch of motherboards.
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