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Decagon emerges from stealth to provide ‘human-like’ AI agents, transforming customer support for enterprises

Decagon emerges from stealth, armed with $35 million in funding, to launch its AI customer support platform that includes a human-like chatbot experience.

As with other AI software providers, Decagon promises to give its users control and visibility into how its agents perform, analyzing conversations, reviewing tags and flagged anomalies, and making suggestions to their knowledge base to better address customer inquiries. “Jesse, Ashwin, and the Decagon team have solved a critical pain point for enterprises: finding an AI product that goes beyond the customer-facing chat experience and addresses each layer of the customer operations stack from proactively updating an enterprise’s knowledge base to automatically routing insights through customer support to engineering and product teams,” Ivan Zhou, a partner at Accel, states. Maven AGI, a generative AI platform for enterprise customer support that launched last month, raised $28 million in its debut and finds itself in a similar space.

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