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Delivery Firm's AI Chatbot Goes Rogue, Curses at Customer and Criticizes Company
An anonymous reader shared this report from Time: An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the "worst delivery firm in the world" after prompting by a frustrated customer. ...
An anonymous reader shared this report from Time: An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the "worst delivery firm in the world" after prompting by a frustrated customer. Ashley Beauchamp, a London-based pianist and conductor, according to his website, posted screenshots of the chat conversation to X(formerly Twitter) on Thursday, the same day he said in a comment that the exchange occurred. The recent online conversation epitomizing this debate started mid-frustration as Beauchamp wrote "this is completely useless!"
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