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Delta CEO: Company Suing Microsoft and CrowdStrike After $500M Loss
The tech glitch caused the airline to cancel over 5,000 flights and dole out millions in customer reimbursements.
Following a nationwide IT outage caused by a CrowdStrike software update gone awry, Delta Air Lines said the incident cost them $500 million. In terms of money lost, Bastian said a large chunk of it came from “the tens of millions of dollars per day in compensation and hotels” the company had to pay customers. While other airlines seemed to bounce back fairly quickly, Delta lagged in its response which led to a U.S. Department of Transportation investigation.
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