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Delta faces $500m in costs from CrowdStrike global tech outage
Multiple-day outage caused airline to lose revenue by cancelling and delaying thousands of flights
Ed Bastian, CEO of Delta Air Lines, says the airline is facing $500m in costs related to a global tech outage that disrupted emergency services, communications and thousands of businesses. A week ago, CrowdStrike blamed a bug in an update that allowed its cybersecurity systems to push bad data out to millions of customer computers, setting off the global tech outage that grounded flights, took TV broadcasts off air and disrupted banks, hospitals and retailers. Pete Buttigieg, the US transportation secretary, said last week that the department would also examine Delta’s customer service, including “unacceptable” lines for assistance and reports that unaccompanied minors were stranded at airports.
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