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Delta facing class action lawsuit over tech outage; customers seeking refunds
Delta Air Lines is facing a class action lawsuit, which claims the airline refused to give refunds following a global technology outage last month.
Transportation Secretary Pete Buttigieg said last month that the department would also examine Delta’s customer service, including “unacceptable” lines for assistance and reports that unaccompanied minors were stranded at airports. On Tueday Microsoft announced that it was joining cybersecurity software firm CrowdStrike in fighting back against Delta, which blames the companies for causing several thousand canceled flights following the July outage. Delta CEO Ed Bastian previously said that the global technology outage that started with a faulty upgrade from CrowdStrike to machines running on Microsoft Windows cost the airline $500 million.
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