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Difficult Employees (and How to Handle Them)
What to say and do as a leader, without losing your mind
A team member sat across from me, masterfully spinning a web of excuses about missed deadlines while I wrestled with a crucial question: How do you coach someone to success when they won't even acknowledge reality? The accountability gap: Each missed deadline or subpar deliverable gets lost in a fog of vague explanations and renewed promises, making it hard to pin down the pattern. Learned behavior: Years of implicit rewards (promotions, praise, special treatment) have taught them that interpersonal costs are acceptable collateral damage for high performance.
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