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Dirty diaper resold on Amazon ruined a family business, report says | Amazon's process for inspecting returned items is "broken," consultant says
Amazon's process for inspecting returned items is "broken," consultant says.
A feces-encrusted swim diaper tanked a family business after Amazon re-sold it as new, Bloomberg reported, triggering a bad review that quickly turned a million-dollar mom-and-pop shop into a $600,000 pile of debt. But the company failed to detect the poop stains before reselling a damaged item that triggered a one-star review in 2020 that the couple says doomed their business after more than 100 buyers flagged it as "helpful." The Barons are now selling enough inventory through Beau & Belle Littles to pay down their debt, but they are struggling to make a living after becoming a prominent Amazon success story after launching their business a decade ago.
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