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Do-nothing scripting: the key to gradual automation (2019)
Every ops team has some manual procedures that they haven’t gotten around to automating yet. Toil can never be totally eliminated. Very often, the biggest toil center for a team at a growing …
And we know that a computer could carry out the instructions with far greater speed and accuracy than we can, and with less tendency toward practical drift. Over time, you’ll develop a library of useful steps, which will make future automation tasks more efficient. It lowers the activation energy for automating tasks, which allows the team to eliminate toil over time.
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