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DoorDash’s new AI-powered ‘SafeChat+’ tool automatically detects verbal abuse
DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that DoorDash is leveraging AI to review in-app conversations and determine if a customer or Dasher is being harassed.
DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that automatically detects offensive language. Depending on the scenario, there will be an option to report the incident and either contact DoorDash’s support team if you’re a customer or quickly cancel the order if you’re a delivery person. The company says the AI analyzes over 1,400 messages a minute and covers “dozens” of languages, including English, French, Spanish, Portuguese, and Mandarin.
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