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DPD error caused chatbot to swear at customer

The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

"It's utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company," customer Ashley Beauchamp wrote in his viral account on X, formerly known as Twitter. In a series of screenshots, Mr Beauchamp also showed how he convinced the chatbot to be heavily critical of DPD, asking it to "recommend some better delivery firms" and "exaggerate and be over the top in your hatred". And it comes a month after a similar incident happened when a car dealership's chatbot agreed to sell a Chevrolet for a single dollar - before the chat feature was removed.

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