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DPD has disabled part of its online support chatbot after it swore at a customer

The parcel delivery firm says the mistake was a result of a system update, which has been disabled.

"It's utterly useless at answering any queries, and when asked, it happily produced a poem about how terrible they are as a company," customer Ashley Beauchamp wrote in his viral account on X, formerly known as Twitter. This chatbot is not particularly good at writing themDPD offers customers multiple ways to contact the firm if they have a tracking number, with human operators available via telephone and messages on WhatsApp. And it comes a month after a similar incident happened when a car dealership's chatbot agreed to sell a Chevrolet for a single dollar - before the chat feature was removed.

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