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Drift towards danger and the normalization of deviance (2017)
Organizations tend to drift towards danger and normalize deviations from procedure.
The directors of the cruise company “not only tolerated, but promoted and publicised the risky ship salutes off the island of Giglio and other tourist sites as a convenient, effective marketing tool”, according to a criminal suit filed in the case. The absence of periodic reassessments of operational procedures to align them with system evolutions and the usual practices of sharp-end workers (involving a risk assessment when changes are made). Organizational barriers which prevent effective communication of critical safety information and stifle professional differences of opinion (“he’s a troublemaker”, or “not a team player”, or “doesn’t understand our way of doing things”).
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