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Elected officials in three Cook County and Illinois agencies have spent a quarter of a billion dollars after hiring a Texas company to overhaul outdated court and government computer systems. The three projects are taking years and are mired in accusations of incompetence.
This investigation was reported in collaboration with the Chicago Tribune. In a flurry of contracts inked a decade ago, some of Illinois’ most powerful
Gartner’s April 2020 report was grim: County leaders were confronting what it described as “sunk costs” bias — the emotionally driven tendency for executives to pursue a failing strategy simply because they’d already invested time and money into it. Brown had already been criticized in media reports and county hearings for bungled tech rollouts, and this was her biggest project by far, calling for giving the public online access to judicial operations rather than forcing people to appear at the courts. Today at Ascend Justice’s emergency clinic, where domestic violence survivors seek legal help writing orders of protection, attorney Danielle Parisi Ruffatto said their cases often don’t appear in the system.
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