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EU residents will have a new way to dispute content moderation decisions by Facebook, YouTube and TikTok
European Union residents will have a new place to turn to settle disputes with Facebook, TikTok and YouTube thanks to a new Appeals Centre.
Europe’s Digital Services Act (DSA) changed that calculation somewhat, as it enabled the creation of Out-of-Court Dispute Settlement (ODS) bodies that have the ability to help resolve user complaints. Users wishing to appeal a moderation decision from Facebook, YouTube or TikTok will be required to pay a “nominal fee” that will be refunded if the group rules in their favor, according to information posted on its website. A press release from Ireland's media regulator notes that “the decisions of ODS bodies are not binding.” Still, it could increase the visibility of the kinds of content moderation issues that often frustrate users and give some hope that their situation may be reconsidered.
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