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Everybody gets a star: Yelp's effect on restaurants and reviews
Twenty years after its debut, Yelp has changed how we think about reviewing everything and anything
Where a lot of people are weighing in with opinions about what they’ve experienced, that might be factually wrong, or that is totally right but you don’t have an avenue to correct it.” (Yelp didn’t introduce a way for business owners to respond directly to reviews until 2009.) “Bringing in newer decor, sourcing local produce, charging higher prices, or taking creative liberty with a menu might allow non-Western restaurants and cuisines to compete in the larger dining landscape. Over the years, cases of online groups targeting a restaurant for any number of reasons — for requiring COVID vaccination or for being Palestinian, for example, just until they pay the scammers off — have proliferated on Yelp, Google Reviews, Facebook, and other platforms.
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