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Exclusive: Maven AGI’s $28M funding round signals the rise of generative AI in customer support
Maven AGI raises $28M to transform customer support with generative AI, enabling enterprises to deploy accurate, empathetic AI agents that reduce costs and enhance customer satisfaction.
The platform’s high accuracy is achieved through a multi-step process that begins with a proprietary enterprise search engine, capable of sifting through vast amounts of knowledge articles and documentation to find the most relevant answers. The platform natively integrates with popular CRM and help desk tools like Salesforce, Zendesk, Freshdesk, and HubSpot, allowing companies to seamlessly enhance their customer support capabilities without disrupting current workflows. “This means that customers in the future can tell their marketing platform of choice to ‘give me 100 leads next month,’ and Maven will use multiple AI agents coordinated by an orchestration layer to deliver outcomes with no additional human involvement.”
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