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Facial Recognition That Tracks Suspicious Friendliness Is Coming to a Store Near You
Coresight AI has released a new product that sends alerts to store security when customers and staff have anomalous interactions.
About a month ago, Israel-based Corsight AI began offering its global clients access to a new service aimed at rooting out what the retail industry calls “sweethearting,”—instances of store employees giving people they know discounts or free items. The spread of algorithmic surveillance systems in workplaces has prompted federal regulators to warn employers about misusing tools that predict and create dossiers of employee behavior. And last year, the Federal Trade Commission banned the pharmacy chain Rite Aid from using facial recognition after it found that the company’s system had falsely flagged customers, particularly women and people of color, as shoplifters.
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