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Fitbit denies update made devices unusable

More than 100 users say new software is causing Fitbits to malfunction or stop working altogether.

More than 100 Fitbit users say a software update issued by the fitness-tracker firm in December 2023 has left their devices unusable. Earlier this month, Google, which bought the fitness-tracking business in 2019 for $2.1bn (£1.66bn), laid off hundreds of staff at the firm, with Fitbit co-founders James Park and Eric Friedman reportedly among those to leave. One person said their Charge 5 went "from perfect to non-functional overnight", while another said in a post made on Christmas Day that the update caused their device to be "completely bricked".

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